TERMS AND CONDITIONS

Booking Your Holiday

i) Your contract in respect of your holiday is made with SAMAFRIKA SAFARIS and all bookings must be made through an authorized representative of the company at the time of booking. The booking form must be completed and submitted together with 40% of the total cost of the trip.

ii) Your holiday must be paid in full at least 30 days before the arrival date (if not a last-minute booking). If the payment is not received by the due date, the company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form guarantees payment of the total booking as shown in the booking form.

iii) If you book within 30 days of your departure date, payment must be made in full at the time of booking. All special requests, such as dietary requirements, should be noted in the booking form.

Pricing and Surcharge Changes

i) The company reserves the right to notify you of any increase in price before accepting your deposit. After a confirmation invoice has been issued, you can pay for your holiday in installments unless you choose to pay in full at the time of booking. The price of your holiday is subject to surcharges in certain limited circumstances. However, a surcharge will only be levied to account for variations in transport costs, including the cost of fuel, increases in normal published airfares, increases in government taxes, or changes introduced by regulatory bodies.

ii) The company will absorb an amount equal to 2% of your holiday price (excluding insurance and amendment charges) before passing any surcharge to you. Surcharges will only be notified via a revised confirmation invoice sent to you.

iii) If a surcharge increases the total price shown on your original confirmation invoice by 10% or more, you may cancel your booking within 10 days of the date of issue of the revised invoice and obtain a full refund.

Cancellation Policy

i) Major cancellations include changes to the airport, delays in departure or return by more than 12 hours, and changes to inferior accommodation standards.

ii) Compensation will not be made for changes or cancellations caused by force majeure, such as war, civil strife, industrial disputes, terrorist activity, fire, technical problems, airport closures, natural or man-made disasters, adverse weather conditions, or any other event the company cannot control.

iii) If you fail to pay the balance of the holiday at least 30 days before departure, the company will treat the booking as canceled and levy cancellation charges as follows:

• 30 days or more: 50% of the deposit
• 15 - 30 days: 100% of the deposit
• 8 - 15 days: 80% of the deposit
• 1 - 7 days: 100% of the deposit

Our Responsibility

The company does not manage or own any aircraft, accommodation, restaurants, or other facilities in conjunction with the tours arranged. While the company has exercised care in selecting providers, it has not had the opportunity to inspect and does not represent them.

The company is not responsible if you or any member of your party suffers death, illness, or injury as a result of any failure to perform or improper performance of any part of our contract where such failure is attributable to:

• The act of any member of the party
• Third parties not connected with the provision of your holiday
• Events that neither the company nor service providers could foresee or prevent with due care

Your Responsibility

Each member of your party is required to have a valid passport, visas, and all necessary documentation for the country you are touring.

You are responsible for checking in for your flight. The company is not responsible for missed flights, and no credit or refund will be given.

You are responsible for disclosing any pre-existing medical conditions.

All personal equipment shall be at the owner’s risk, and the company will not accept responsibility for any loss or damage.

You are responsible for arranging your own travel insurance through an appropriate policy.